Overview
The in-person training course offered through David’s Training is designed to help participants improve their customer service, sales, and marketing skills. The course is divided into four modules: customer service, sales, marketing, and success. Each module includes a variety of interactive activities, including lectures, group discussions, and case studies. The course also includes a number of guest speakers who share their expertise and experience in the field.
The customer service module covers topics such as effective communication, conflict resolution, and creating a positive customer experience. The sales module covers topics such as prospecting, networking, and closing techniques. The marketing module covers topics such as branding, advertising, and public relations. The success module covers topics such as goal setting, time management, and personal development.
At the end of the course, participants will have the opportunity to take a final exam and receive a certificate of completion. This course is beneficial for anyone who wants to improve their customer service, sales, or marketing skills. Those who successfully complete the course will be better prepared to provide excellent customer service, close more sales, and develop successful marketing campaigns.
In this course you’ll learn:
- How to provide excellent customer service
- How to resolve customer service issues
- How to create a positive customer experience
- How to prospect for sales opportunities
- How to network effectively
- How to close more sales
- How to develop successful marketing campaigns
- How to set goals and achieve them
- How to manage your time more effectively
- How to develop yourself personally and professionally.
By the end of this course you will:
- Understand what effective customer service looks like and how important it is in achieving success
- Know how to use key communication techniques when dealing with customers
- Understand how to resolve conflict in a way that is beneficial for both parties.