Selling Repair and Inspection Services

What your team will learn

• Explain when repair beats replacement, as new equipment and parts cost more
• Package repairs, rebuilds and inspections into clear offers, priced so every job is worth doing
• Find outside customers and turn enquiries into clear quotes and approved work
• Win repeat business with inspection schedules and service plans

1. Week1

   Know your service offer and your market

   1. Session 1
      Why customers repair instead of replace

      How new equipment prices, tariffs, parts costs and lead times change the repair-or-replace decision.

   2. Session 2
      What your shop can sell

      The repairs, rebuilds and inspections you do well, how much shop time you have, and who needs them most.

2. Week2

   Packages and prices

   1. Session 3
      Building service packages

      Repairs, rebuilds, annual inspections and service plans, put together so customers can understand and buy them.

   2. Session 4
      Pricing service work

      Labour, parts and shop time, prices that make every job worth doing, and showing customers repair against replacement.

3. Week3

   Finding the work and quoting it

   1. Session 5
      Finding outside customers

      Current customers, counter conversations, deliveries, local contractors and fleets, and online listings.

   2. Session 6
      From enquiry to quote

      Asking the right questions, writing clear quotes, and explaining what you found in plain language.

4. Week4

   Closing and coming back

   1. Session 7
      Getting the work approved

      Following up, handling objections about price or downtime, and getting the go-ahead in writing.

   2. Session 8
      Repeat and contract business

      Inspection reminders, service agreements, reviews and referrals that bring customers back every year.

How the sessions work

• Role-playsPractise counter conversations, quote calls and price discussions, with the trainer guiding.
• Your own service offerBuild a service package and a sample quote for a real customer of your business.
• Feedback and coachingFeedback from the trainer on your offer and quote as you build them.

Who it's for

• Equipment rental companies, dealers and repair shops with a service department
• Counter, sales and service staff who talk to customers about repairs
• Technicians and service managers who want to explain and quote their work with confidence