Conflict De-Escalation Techniques
- Wk 1–2Understanding conflict dynamics
- Wk 3–4Active listening and speaking with empathy
- Wk 5–6A solution-focused mindset
- Wk 7–8Avoiding common conflict traps
Workplace training · Manitoba & Ontario
Practical courses in communication, conflict, respect and leadership. A local trainer comes to your workplace, or teaches your team online, one week at a time.
Ways to train
Every course runs as a series of short weekly sessions, so your team can keep the doors open while they learn.
A trainer comes to your site and runs the course with your team, on the days and times that suit your schedule.
Weekly video sessions with role-plays, readings and a discussion forum. Good for teams spread across sites.
Send one or two people to a fall or winter class, alongside people from other workplaces.
Courses
Each course has a week-by-week outline, built around role-plays and real workplace situations. New subjects are on the way.
Listen well, speak clearly, and get your point across to managers, co-workers and customers.
Calm a heated conversation, find what a dispute is really about, and settle it fairly.
Spot bias, make room for every voice, and build a team where differences are a strength.
Manage yourself, lead a team, set clear goals, and lead with ethics and reconciliation in mind.
Handle complaints well, keep customers coming back, and grow a hospitality business online.
We're adding new courses. Tell us what's going on with your team and we'll point you to the right one, or let you know when it's ready.
Tell us what you needHow it works
You see the outline and the price before you commit to anything.
Browse the catalogue, or tell us what's happening with your team and we'll suggest one.
We send the week-by-week syllabus, the hours, and a written price for your group.
At your site, online, or in a scheduled class. You pick the days.
Short weekly sessions with role-plays, real cases, and feedback from the trainer.
Call (548) 490-4384 or email david@davidstraining.com. We'll send the course outline and a quote.
Teach with us
We're looking for experienced facilitators in Manitoba and Ontario to teach our courses at workplaces near them.